Change is inevitable, it will happen! Various market, technology and social changes affect your business daily, most we are not even aware of, until it’s too late. Unified communications is the real-time, integration and unification of key communication tools. This important, seamless delivery of interconnected applications allows all staff to collaborate, regardless of location or device. This Unified Communication and collaboration solution is called UCC.
How you communicate with your customers, and your customer you, has evolved from letter to fax, to phone, email to twitter and now instant messaging and mainstream video. If your organisation does not embrace new avenues for your customer to reach you, they will no doubt move onto the next service provider.
Business communication used to simply mean the telephone, today its multiple applications and devices. Unified Communication makes use of all the latest technologies to drive improvement in internal communication and productivity. Majority of companies that embrace UC, will within a short period of time, see marked improvement in employee productivity, satisfaction and improved moral. As well as opening up all available paths, to take that important call, it provides options for remote working and work anywhere, anytime, on any device policies.
With today’s business work schedule and changing demand on time, businesses require a multitude of tools, including Hot Desking, Mobile Phones, Instant Messaging, Web Chat, advanced Voicemail, Presence information and Web/Video sharing platforms.
OPS, work with leading Global UCC vendors such as Mitel, Microsoft and Avaya to deliver cutting edge UCC applications, as a Monthly Service, Public or Private Cloud solution or on any standard industry server.
- Microsoft Silver Communications Partner, Microsoft Silver Small and Mid market Cloud Solutions.
- Mitel – over 50 years combined experience with Mitel Certified Associate Engineers (MCA) and Mitel Certified Professional Engineers (MCP), UC and Contact Centre
- Avaya – Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more. As Avaya puts you ahead in a world of mobility, apps, social, and cloud, your workforce becomes more seamlessly connected and productivity increases. Customer satisfaction rises and innovation thrives.