Today’s workforce is mobile, often remote and encouraged to work from anywhere, at any time. Unified Communications powers this requirement, by providing solutions and tools to enable communications on any device.
One of the key challenges of a Mobile Enterprise workforce, is the need to see who is available, on what device at what time. OPS deliver rich, instant presence through collaboration applications in partnership with leading Global vendors such as Mitel and Microsoft. Managing a BYOD device policy with Mitel is easy, with secure and reliable MiCollab Mobile Collaboration Application.
Improve customer experience by instantly seeing the phone, video and instant message presence of all staff on the Mitel MiCollab application. Manage calls and requests from customers in a prompt and proficient manner, knowing where your peers are, regardless of device or location. Once you are logged in, let the application do the hard work.
Companies who train there staff to use Presence, empower them to make informed, intelligent Communications Choices at an instant.
Mitel Micollab provides telephony presence, IM Presence and Video calling Presence. Reduce phone tag and email usage, resolve calls first time and improve workflow. Dynamic Status allows easy update of status on the move and automatic integration into calendar events. Manage your call flow, with individual defined call groups.