When you outsource your Communication Technology, Converged Network and Contact Centre Managed Services to OPS, we take on the responsibility of ensuring your systems are maintained and monitored. We become part of your team, liaising regularly with you to keep you informed and your mission critical systems operational. Our state of the art Network Operations Centre utilises market leading technology from SolarWinds that firstly give us early warnings to any potential issues, and secondly provides us a suite of tools to assist identify and resolve issues when they occur.
As your Managed Services Provider we monitor your network on a continual basis. Combined with our preventative maintenance schedules our proactive approach ensures:
- Stability. Your systems remain stable with increased uptime.
- Consistency. Operating Environments are always kept up to date with our Software Assurance programs.
- Security. We maintain strict access control policies and ensure networks are configured to protect your business.
- Minimal Downtime. With 24-7 monitoring, issues are addressed before they impact your operations.
- Financial Control. You can forecast and budget your Business as Usual services
- Transparency. Detailed reports show exactly when and where technical support was provided.
Aligning Communication Strategies with Business Goals
The tools and software we use to deliver our services enable OPS to predict business requirements and work with you to align your Communication Strategies with your business goals and objectives.
We believe in forming long term strategic partnerships with our clients where we become a part of your team and not just a provider of services.